Front Office service leaderBadian Island Resort & Spa

We are looking for an experienced and enthusiastic Front Office Supervisor to oversee the daily operations of our front desk and guest services team. The Front Office Supervisor will play a key role in ensuring seamless check-in and check-out processes, delivering exceptional service to our guests, and maintaining high standards of efficiency and professionalism.
 
Responsibilities:
Supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries
Train, coach, and mentor front desk staff to ensure consistent delivery of exceptional customer service
Monitor and maintain the cleanliness and organization of the front desk area and lobby to enhance the guest experience
Handle guest complaints and resolve issues in a timely and professional manner, striving to exceed guest expectations
Coordinate with other departments, including housekeeping and maintenance, to ensure guest requests and concerns are addressed promptly
Assist with administrative tasks, such as preparing reports, processing invoices, and maintaining guest records
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
Minimum of 2-3 years of experience in front office operations, including supervisory experience
Strong leadership and communication skills with the ability to motivate and inspire a team
Excellent customer service skills and a passion for delivering exceptional guest experiences
Proficiency in hotel property management systems (PMS) and Microsoft Office applications
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment
Availability to work flexible hours, including evenings, weekends, and holidays