wordpress cloud Technical Support RepresentativeOne.com

One.com
 
One.com is an international company with offices in many countries: Sweden, Denmark, Norway, the Netherlands, United Arab Emirates, India and the Philippines. It's also one of the brands of group.ONE - a multi-brand company in the online presence industry. We take pride in our diversity. Working together across nationalities, geographies and cultures is a fundamental circumstance. Celebrating our product releases, cultural events, and professional achievements are shared experiences across our offices.
 
We value each other for the unique competencies, backgrounds and perspectives we bring. Development and mobility opportunities allow us to grow within and beyond our roles. Together, we continuously strive to make one.com a happy and fair workplace for everyone.
 
A WordPress Cloud Technical Support Representative is a customer service professional who provides technical support and Sales assistance to clients using WP-Cloud products and services. This person handles Sales Inquiries, troubleshoots, and resolves issues related to WP-Cloud hosting, WordPress plugin configurations, and other WordPress Cloud products and services.
 
DESIRED SKILLS, PERSONAL CHARACTER, AND BEHAVIOURS
Experience with WordPress and its plugins
WordPress troubleshooting experience
Excellent customer service skills
Strong problem-solving abilities
Ability to work well under pressure
Proactive and self-motivated
Team player
Good communication and interpersonal skills
Ability to handle multiple tasks simultaneously
Experience in working with SSH
WP CLI experience is a huge plus
WooCommerce experience
Experience with hosting and DNS
The WordPress Cloud Technical Support Representative should have a strong understanding of HTML, CSS, and PHP and experience with MySQL databases and WordPress development best practices. They should also be comfortable working with FTP, SSH, and other web development tools.
 
REQUIRED QUALIFICATIONS
Education: At least Associate Degree holder, general education degree or equivalent.
Experience:  Experience working as a Customer Service Representative with a flair and high interest in Technical Support
Communication Skills:  Effective communication skills are the foundation of Customer Service. It involves listening to the customer's concerns, processing the information, and conveying a solution clearly and concisely. 
Interpersonal Skills:  You will be expected to interact with co-workers daily, often in a problem-solving role.  Good Interpersonal skills are crucial for workplace communication to build healthy relationships with colleagues, collaborate efficiently, and work better as a team.