customer success manager (remote - Australia)Grad Jobs

GRAD JOBS
 
Overview
 
We're looking for a superstar Customer Success Manager to join our team and help students and graduates land their dream jobs.
 
Responsibilities:
Onboard new clients as a trusted advisor, providing exceptional support to set them up for success.
Build strong, motivational relationships with clients through regular 1:1 video calls, keeping them inspired and accountable.
Proactively monitor client progress using our CRM, identifying challenges and opportunities to help them move forward.
Provide basic job search support, including resume advice, interview prep, and networking tips (training provided).
Connect clients with the right mentors, resources, or strategies to help them achieve their goals.
Celebrate client wins and track success stories to continually improve our services.
Work closely with the Grad Jobs Founder to improve systems, processes, and the overall client experience.
Skills & Traits Required:
 
We care more about your energy, motivation, and ability to connect with people than your exact background. Here's what we're looking for:
Amazing communicator: Outstanding, professional interpersonal and written English skills.
Relationship builder: You love talking to people, building rapport, and motivating others to achieve their best.
Organised and detail-oriented: Able to manage multiple clients and track progress effectively.
High energy and integrity: You bring enthusiasm, positivity, and a genuine commitment to helping others.
Fast learner: You pick up new skills quickly and are excited to learn about career coaching and job searching.
Driven and proactive: You thrive on taking ownership, solving problems, and delivering results.
About Grad Jobs:
 
At Grad Jobs, we help university students, graduates, and early-career professionals secure their dream jobs. So far, we've supported clients to land 500+ offers at top companies like Deloitte, EY, KPMG, PWC, Google, Amazon, BMW, Toyota, and many more. With a proven system and a passionate team, we're on a mission to transform lives and grow our impact to 1,000+ clients annually.
 
Why Join Us?
Make an Impact: Help talented students and graduates achieve life-changing career milestones.
Growth Opportunity: Learn valuable skills in customer success, career coaching, and client management.
Flexible Work: Work remotely with autonomy over your schedule.
Competitive Pay: Base salary plus performance-based bonuses.
For more about us, visit www.mygradjobs.com.au.
 
Thank you for your time and interest.