wfm real time analyst - davao site ( Temporary work in the house setup)Conectys Philippines, Inc.

WFM Real Time Analyst - Davao Site (Temporary Work in the house Setup) » Full-time
» Davao City
» •
» Posted on October 22, 2021
» •
»Save Job favorite_border
Description:
function:
The Real Time Analyst is a workforce management function that is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is also responsible for assigning emails/social media to agents and ensure that it's being handled within agreed threshold.
Job responsibilities:
» Queue Monitoring.
» Agent Monitoring. Monitor the activities and statuses of the agents. Ensure that agents follow the schedule and scheduled activities all over the day.
» Responsible in assigning work (calls, SM, emails, chat,etc) to agents
» Prepares intraday reports to assist operations to drive and manage agents' everyday productivity and performance.
» Manages time off request and shift schedule swaps to improve staffing to align Information technology to current arrival patterns to meet service level agreement.
» Handle simple reports such as Attendance reports.
» Provide analysis on staffing and SLAs and reforecast within the day data.
» Offer recommendations for OT/VTO.
Requirements:
Appropriate qualifications:
» At least Senior High Graduate or Vocational Graduate
» At least 1 year practice in WFM
» At least 1 year in BPO even without WFM practice.
income: ?20000 - ?25000
Address: Davao City
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
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Conectys Philippines, Inc. Company Overview
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual adjunct, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.
We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.
Our story in the outsourcing industry
Our mission is to make our clients prosperous by offering innovative combinations of multilingual people backed by proven processes and technologies at exceptional value for money.
And then there was, Conectys.
It's been said that great things come from humble beginnings - our story is no different.
Our origins take us back to a time before Apple launched it's iPhone. To a time when the communication technology race was in its infancy and the need for call center outsourcing services was growing exponentially in order to cope with the demand. Websites (and everything else internet related) were a tough concept to grasp for the not-so-tech-savvy public and for the ones that were, an opportunity not always pursued with good intent. Content moderation became a demand and we were there to meet it.
We took the challenges straight on, adapting and improving along the way. What we lacked in practice, we made up for by being open-minded and enthusiastic. Clients were happy, and were even awarded (link to awards) for our prowess. Sure, things didn't always go to plan but we made sure when they didn't, we learned from those practices and became better through them.
Our Vision: Succeeding through our clients' success
By 2025, Conectys will be the multilingual outsourcing market leader, serving clients from all regions of the world in all mainstream global languages. We will achieve our 2025 vision by always remaining loyal to our core values.
Join us
We stand by our motto, ?we offer careers, not jobs?.
At Conectys, you can gain the expertise and practice you need to build the best future for yourself. And you will have fun doing it, too.
Join our young, fast-growing family on our quest to make the world a friendlier place for everyone. If you are passionate about communication and technology, we promise to inspire you to reach for excellence on a everyday basis.
Who are we?
We are a young team of professionals from all walks of life. We are 2500-strong and growing, spread across 10 locations around the globe. Between us, we speak over 35 languages every day. From Customer Support Representatives to top management, we change our customers' lives one solution at a time.
Who are you?
You could be anyone at all - university student, fresh graduate, practiced techie, young mother, engineer, travel agent, web designer or teacher. If you leave no stone un-turned when Information technology comes to finding the most intuitive solutions to the world's challenges, we want you on our team!
Benefits
Generous referral bonuses for recommending your friends
Health Insurance
Meal and Transportation Allowances
Professional work environment in a fast growing company
Working for the best BPO Company in 2014
International career opportunities and a great team
compensates & benefits according to your performance and involvement
Worksvianet

Davao City
Temporary
Full-time