urgent: Quality Assurance SpecialistCitius Solutions Corporation

APPLY NOW and be a part of a growing team!!
 
Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best of the Filipino values, we provide services that are executed with integrity and importance.  And, through our far-reaching experience in the fields of customer service, project management, telemarketing, information technology, and administrative work – we can definitely employ customized solutions best fitted for your industry.
 
From management to operations, every person pivotal to the success of each process will be well-trained and be multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency, and have the keenest interest to give professional service through disciplined methods.
 
 
Qualifications:
 
·         Preferably with QA experience but not required
·         Graduate or at least 2 years in college
·         Must have 1-2 years BPO/Call Center experience
·         Willing to work on holidays, weekends, shifting schedules, and extended working hours
 
Skills
 
·         Must be detail-oriented with a high degree of accountability and good time management skills
·         Superb customer service orientation
·         High level of integrity, honesty, and judgment
·         Strong attention to detail and desire to follow procedures
·         Proficient in English, both written and verbal
·         Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint)
·         Strong listening skills
·         Ability to work in a team
·         Respects and handles diversity well
·         Excellent problem-solving capabilities 
 
Key Duties and Responsibilities:
 
·         Maintain a solid understanding of client requirements and recommend compliance
·         Ensure that compliance is set and followed
·         Provides daily, weekly, and monthly QA report
·         Document all monitoring/call evaluation and create weekly trend reports for client and operation to ensure compliance, identify areas for improvement with focus on sales effectiveness, and assist in vendor agent development
·         Conducts call investigation alongside with QA supervisor
·         Participate in client onboarding, training, and relationship building
·         Demonstrate familiarity with regulatory checklists and ensure any changes are communicated to clients through scripting and process revision
·         Make suggestions for process improvements based on results of representative monitoring and trend analysis
·         Provides weekly and or emergency coaching
·         Performs QA talk to representatives prior to endorsement to operation and or A-bay
·         Coordinates and collaborates with department supervisor and other department heads for process improvement
·         Participates in internal/external calibration/listening sessions
·         Other tasks related to the aforementioned responsibilities may be assigned due to business needs.

1 Year or less Experience
High School graduates are welcome
Open to Work From Home