urgent hiring: Account Manager - healthcareFusion BPO Services Phils. Inc.

JOB SUMMARY:
The Operations Manager establishes strategic ownership of account processes and accomplishes organizational goals and program objectives. He/She analyzes business profits, service level agreements (SLA) with clients, process improvement plans, and competing priorities to align operational capacity and financial performance that is productive for the client and the organization.
JOB DUTIES & RESPONSIBILITIES:
These tasks are subject to change depending on the nature of service of the division/department or business direction.    
 
Assumes accountability for the program's people and vendors.
Collaborates with Recruitment, WorkForce, and Training to ensure that client requirements are met including, but not limited to: 
the service solution
required timeline
procurement needs
staffing requirements
service levels
 
Maintains open communication lines with Support Groups from QA, Operations, Workforce, and Training to plan strategies and resolutions for performance improvement, operational issues, policy updates, training, and agent development.
Applies effective change, risk, and resource management based on data analysis for functional applications across all lines of business.
Assesses program performance to maximize Return on Investment (ROI) for the organization. 
Assures that Key Performance Indicators (KPI's), professional advances, and career pathing for Accounts Supervisors, Senior Team Leads, Team Leads, and/or Dedicated Representatives are achieved through coaching, feedback, delegation, appraising, training, and monitoring.
Achieves operational objectives by contributing information and recommendations to strategic plans and business reviews which may include but are not limited to:
preparing and completing action plans business continuity plans
reinforcing production, agent productivity, service quality and client standards
identifying trends
Launch system and process improvement programs and initiatives
Updates job knowledge through continuing education for professional development through but not limited to:
Internal Management and Leadership Training Programs
Seminars and Workshops from external agencies
Professionally enhances department and account credibility by affirming ownership for completing new and different requests from internal and external customers.
Explores opportunities to add value to job accomplishments and boost employee job fulfillment.
 Publications and Organizations
 
Others
Performs related duties and responsibilities as may be assigned and requested by immediate superior.
Skills and Qualifications.
College graduate of courses in Management and/or related disciplines with at least 3 to 4 years of management experience in the BPO-Technical Support sector or College Level of courses in Management and/or related disciplines with at least 5 years of management experience
Outstanding interpersonal and English communication skills: Verbal and Written
Exceptional organizational skills in leadership, planning, strategizing, delegation, coaching, facilitation, and negotiation
Proficient in basic software applications such as Microsoft Office
Attentive to details and works with precision
Trained in Leadership and Management concepts through internal or external training agencies, similar experience and/or theoretical knowledge in:
Staffing and Scheduling
People Management
Managing Profitability
Promoting Process Improvement
Financial Planning and Strategy
Strategic Planning
Basics of Management
Performance Management
Root Cause Analysis (RCA), Lean, and Six Sigma Methodologies
 
Able to maintain confidentiality, credibility, and professionalism