Social Media Manager | night shift | start asapSOUND CONNECTION Philippines Inc.

We are currently looking for a SOCIAL MEDIA CHAT SUPPORT for an onsite assignment (graveyard shift).
 
Maintain 2 chat platforms through Facebook Meta, with attached Instagram platforms. Our goal is to disposition chats and direct them to the proper channel to ensure they get the help they require. We are specifically looking for people with private insurance or the ability to private pay (pay out-of-pocket) to accept our services and get them into one of our partner locations to receive treatment for Substance abuse and/or Mental Health Services. We offer every level of care from detoxification to Inpatient residential, Intensive outpatient, and outpatient services.
 
This role includes but is not limited to the following;
Utilize pre-configured generic responses to communicate with chatters and formulate personal responses when warranted.
Direct the chatters into an employee-driven conversation.
Redirect chatters, ensuring the main focus is solely on getting them into treatment.
Weeding out the "Browsers" from the ones seeking treatment.
Convincing the Browsers to consider treatment by asking directive questions.
Collect any pertinent information on the qualified chatters including, Name, DOB, Phone number, Insurance company name (if private insurance) if they are NOT willing to get on a call. If they are willing to get on a call, schedule the call with our closers using our Slack platform (knowledge of Slack would be beneficial but not required) and relaying this call to the chatter prior to ending communication on the Chat platform.
Relaying the pertinent information to our team to either check insurance information or confirm scheduled calls.
Properly dispositioning the lead in the online platform (qualified, not qualified, Follow-up, move to done, etc.)
Maintain communications with qualified chatter using online platforms for scheduling chat-follow-ups, check-ins Etc.
Ability to adapt and adopt any new platforms, duties, and responsibilities as our company grows. (Telephone communications will be the next thing added to the roster, so telephone experience, as well as computer skills, will be a plus)
Our Ideal Candidate:
Candidate should be assertive, level-headed, well-tempered , and have an understanding of how people act and react if currently using substances or having a mental health crisis. Also having a "Tough Skin" will benefit them immensely. Not so often we get pranked, and also get chats from people who are having suicidal ideations and these people need to be handled differently depending on the situation.
No Chatter is attacking the employee directly, only reflecting how they feel inside and sometimes will lash out at us, or become offensive. The ability to redirect these clients with a "cooler head" often times will lead to them trusting us and end up becoming a qualified client. Understanding those mentioned above, and even if it is a qualified chat, they should never feel threatened or attacked; if so, relay to us and we will take over.
Employees should know about the Meta Platform on Facebook.  Someone with a background in recovery would be good and having licenses or degrees in substance abuse or Mental health services is a plus, but not required. We are a tight-knit team and the employees that come on with us, Will be a part of our team and treated like one. We have great communication skills, and training sessions and want them to succeed alongside us, to grow with us, and hopefully stay part of our time for years to come.
Why apply with us?
Competitive Package with Salary Appraisals
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
It is easily accessible from almost any part of the Metro Cebu area
Only a day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Free Coffee
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Enjoying Paid Leaves after 6 months
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, SOS is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/