Quality AnalystAZPIRED INC.

QUALITY ANALYST
 
As a Quality Analyst, your role will involve evaluating agent-customer interactions, providing feedback to improve performance, and resolving concerns raised by clients. You will also analyze metrics and trends to enhance service quality and collaborate with different departments to implement process improvements.
 
We are looking for motivated individuals with:
Bachelor's degree or equivalent experience.
At least 1-2 years of experience in a BPO environment
Strong analytical and decision-making skills
Familiarity with quality assurance processes is an advantage
Excellent communication and time management skills
Proficiency in MS Office & Google apps (Docs, Sheets, Slides)
Willing to work on a shifting schedule.
Willing to work on-site.
Willing to start immediately.
What will you be doing for Azpired?
Monitor & evaluate customer interactions using defined criteria.
Provide feedback for improved performance and compliance.
Generate reports with insights and recommendations.
Monitor key metrics for improvement.
Analyze trends for process improvement.
Address escalated complaints through root cause analysis.
#MoveForward and join us! Azpired employees enjoy:
Paid training period
Performance-based salary package
Referral incentives and bonuses
Travel incentives and bonuses
Discounts/perks with our partners! (Resorts, Hotels, etc.)
Career advancement opportunities in the company!