infra Tech Support practitionerMetacom Business Process Outsourcing Solutions Inc.

Job Description: Infra Tech Support Practitioner
 
The Work:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system level across all server and network areas, and for specific software solutions/vendors/brands.
 
Roles & Responsibilities:
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms.
Provide hardware/software support and implement technology at the operating system-level across all server areas.
Perform L2 basic and intermediate level troubleshooting.
Collaborate with cross-functional teams to resolve complex technical issues.
Here's what you'll need:
Educational Qualification: Bachelor's Degree in Information Technology, Computer Science, or other related fields.
1 year relevant experience
Professional & Technical Skills:
Required Skill: Expertise in Server Operating Systems x86.
Additional Must To Have Skills: Proficiency in Red Hat Enterprise Linux (RHEL).
Additional Good To Have Skills: Experience in Microsoft Windows Server Administration.
Experience in troubleshooting and resolving complex technical issues.
Work Arrangement:
Onsite Work Set Up; Cebu City