Customer Service Representative - cebu siteOptum

CUSTOMER SERVICE REPRESENTATIVE
 
ROLE AND RESPONSIBILITIES:  
You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims. 
You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider. 
You will intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. 
You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member 
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life's best work.
JOB QUALIFICATIONS:  
A graduate of any 4-year course, no call center experience needed! 
For 2nd year college undergraduates (completed 2 semesters) and above, with at least 6 months of BPO (Voice) experience. 
High School graduates are also welcome with 24 months of relevant BPO (Voice) experience. 
Must be willing to work on shifting schedules 
Must be willing to work onsite in Cebu 
WHAT WE OFFER:  
Market Competitive Pay Levels 
Retirement Plan 
Medical Plan (HMO) from Day 1 of employment 
Dental, Medical, and Optical Reimbursements 
Life and Disability Insurance 
Paid Time-Off Benefits 
Sick Leave Conversion 
Tuition Fee Reimbursement 
Employee Assistance Program (EAP) 
Annual Performance Based Merit Increases 
Employee Recognition 
Training and Staff Development 
Employee Referral Program 
Employee Volunteerism Opportunity 
All Mandatory Statutory Benefits 
WHO WE ARE 
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. 
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. 
We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center. 
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world. 
We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines. 
Elevate your career with a leading health care company while improving lives. 
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together. 
 
Our Career Centers are now open for onsite hiring! Recruitment hours: Weekdays, 10:00am to 5:00pm. Bring at least one (1) government ID and vaccination card. 
7th Flr, Calyx Centre, Cebu IT Park, Apas, Cebu City, Cebu 
GF Science Hub Tower 3, McKinley Taguig 
GF Bldg. N, UP Ayala Techno Hub, Quezon City 
12 F Vector 3 Bldg., Northgate Alabang 
6F The Uprise, Felcris Centrale Mall, Quimpo Blvd. Davao City