Customer relations officerUnited Asia Automotive Group, Inc.

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Apply now in one of TOP TEN Automotive Distributors here in the Philippines!
The BIGGEST distributor of FOTON VEHICLES is in need of Customer Relations Officer.
PRIMARY RESPONSIBILITIES :
Acts as a singe point of contact for all customers in case of concerns received from hotline, email and social media accounts. Coordinate and endorse to Dealers and Chery Aftersales Zones Manager and ensure concern resolution.
Creates and regularly updates database for all customer concerns received and ensure customer satisfaction.
Contributes to CSD profitability to achieve sales targets through various service marketing activities.
Contributes to improve customer retention.
Improve customer service experience by providing customer feedback/comments received from CSI calls. Create engaged customers and facilitate organic growth.
Generates monthly customer complaint monitoring report.
MAJOR RESPONSIBILITIES :
1. Assist in Customer - Business Communications.
2. Coordinates with dealer Customer Relation Officer / Service Manager and Chery Aftersales Zones Manager.
3. Monitor Customer Care Strategies.
4. Collaborate to Ensure Customer Satisfaction.
5. Support dealer Operation to achieve units received and parts sales through various programs.
EDUCATION :
Graduate of a 4 year course preferably with marketing, communication and hospitality background.
EXPERIENCE :
- Minimum of 1 year experience in customer relations in the service industry.
- Has excellent time management skills.
- Has experience working in a diverse organization.
- Experience in handling complaints and inquiries.
KNOWLEDGE :
- Knowledge of market research, communication methods, analysis
- Proficient in the use of word, excel, power point.
SKILLS :
- Multi - tasking
- Communication
- Interpersonal
Job Types: Full-time
Schedule:
8 hour shift
Ability to commute/relocate:
Quezon City: Reliably commute or planning to relocate before starting work (Required)
Entry Level / Junior, Apprentice Customer Service Automotive 1 opening Bachelor's degree graduate
United Asia Automotive Group, Inc. is an ISO Certified company and is one of the top ten Automotive Distributors in the Philippines. It is the largest distributor of Foton vehicles in the country. The company has been in automotive industry for more than a decade. It has been aggressively expanding as it ventures into a new brand - Chery Auto, which is among the fastest growing automotive brands in the country. If you're one of those who are looking for a stable company which offers career advancement, check out our vacancies!
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time