associate Technical Support analyst ii - asset management - makati city, ncrOptum

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) ??
The Asset Recovery Team is formed as result of legal and regulatory audit findings. The function of this team is to oversee the IT Assets of the enterprise due to the serious focus on asset management and strong campaign of Health Insurance Portability and Accountability Act (HIPAA) on the protection for personal health information held by covered entities. HIPAA gives patients an array of rights with respect to the information and the privacy rule that talks about administrative, physical, and technical safeguards for covered entities to use to assure the confidentiality, integrity, and availability of electronic protected health information. ??
Primary Responsibility: ??
?? * Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
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Soft Skills: ??
?? * Strong written and verbal communication skills
?? * Good organizational and time management skills
?? * Good customer service skills, able to interact with a wide range of customers
?? * Ability to multitask, and maintain productivity
?? * Ability to work with other team members towards common goal
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Process Skills: ??
?? * Working knowledge of Asset Management Concepts including:
?? * Inventory Management
?? * Legal Hold Management
?? * Hardware Availability Management
?? * Asset Disposal
?? * UPS Tracking
?? * Data Reconciliation
?? * Asset Database Updates
?? * Basic knowledge on Healthcare System
?? * Knowledge on ITIL Framework
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Technical Skills: ??
?? * Working knowledge of MS Office Applications including SharePoint
?? * Working knowledge of ServiceNow Ticketing Tool
?? * Working knowledge of the following reporting and discovery tools: Client Lookup, NT Lookup, Altiris
?? * Knowledge of IT Devices and Peripherals
?? * Macro Automation Awareness
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Required Qualifications:
Bachelor's Degree with 2 - 3 years experience in Asset Management/Asset Reconciliation
ITIL Foundation Certified
2+ year of experience in a technical support environment, with focus on customer service
1 year experience in Business Analysis
Must be willing to work flexible shifts
Preferred Qualification:
CHAMP Certified
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
Bossjob

Manila City, Metro Manila
Permanent
Full-time