associate Operations Manager - uk telcoTech Mahindra

ASSOCIATE OPERATIONS MANAGER - RETAIL
 
KEY RESPONSIBILITIES:
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the collective end goals.
Profit and Loss
Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
Manage program attrition
People development
Analyze performance trends and provide process improvements and resolution
Collaborate with the Support groups to identify gaps in the process and provide action plans and resolutions.
REQUIRED:
Candidate must possess at least a Bachelor's/College Degree, in any field.
At least 5 years (s) of working experience in the related field are required for this position.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.