active hiring for Account Managers with either travel/auto retail accounts experience! start asap!Fusion BPO Services Phils. Inc.

Company Overview
 
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
 
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
 
Check out our Facebook page: https://www.facebook.com/fusionbpocebu/
 
JOIN US today and enjoy the following benefits:
HMO with Dental coverage + 1 FREE dependent
Exciting performance-based incentives
Career development
Life insurance program
Vacation and family leave programs
Quarterly team-building activities
Free weekly in-house massage
Familial environment
Our office is located at the heart of Cebu City - FuenteOsmeña Circle
ACTIVE HIRING FOR ACCOUNT MANAGERS WITH EITHER TRAVEL/AUTO RETAIL ACCOUNTS EXPERIENCE!
 
Job Description:
Accomplishes operational objectives by communicating job expectations of Program Managers, reviewing compensation actions, enforcing policies and procedures.
Assures Key Performance Indicators (KPI's), professional advances and career path for Program Managers are achieved through coaching, feedback, delegation, appraising, training and monitoring.
Organizes progress reports submitted by Program Managers to present analyzed data to top level management and clients.Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, root cause analysis and cost/benefit analysis.
Ensures that the Operations Team meets the organization’s financial objectives by estimating requirements, preparing an annual budget; scheduling expenditures, analyzing variances and initiating corrective actions.Liaises with top level management and clients to develop, implement and manage operational standards and strategic plans for maximum gain, increased productivity and reduce risks.
Enforces action plans to establish technical specifications, production targets, team productivity, service quality, and client standards by contributing analyzed information for organizational strategic plans and reviews.
Updates job knowledge through continuing education for professional development through, but not limited to:Internal Management and Leadership Training ProgramsSeminars and Workshops from external agencies Professional Publications and Organizations
Enhances department and account credibility by affirming ownership for completing new and different requests from internal and external customers.Explores opportunities to add value to job accomplishments and boost employee job fulfillment.
Qualifications:
College level or degree holder in any business related courses.
At least 2 - 3 years supervisory experience in BPO-CS sector.Managerial experience for 2 years in any customer service accounts (travel/auto retail accounts experience preferably).
Willing to be assigned in (Osmena Blvd. Robinsons Cybergate)
Willing to start ASAP.

Managerial / Supervisory